Shipping & Returns

*Please allow additional order processing and shipping times during sale period*

Order Processing

Orders are typically processed and dispatched within 1-2 business days (not including holidays or weekends), however, during periods of peak sales or promotion, processing can take up to 5 business days.

Your order will be charged in the currency displayed on the website. We currently support AUD. The order amount will be deducted from the provided Credit Card or financial institution immediately at purchase.

Bayside Collectables is not responsible for any additional fees or charges applied by your financial institution.

Shipping

Various shipping options are available including standard & express. This can be selected at the time of placing your order.

Standard shipping in Australia can take 3 - 5 business days, however during peak periods, may take longer. Standard shipping does not include tracking.

Express shipping may take 2 - 3 business days.

Please note, If a product is returned to Bayside Collectables, or not received due to customer error including incorrect postage details, refused deliveries or similar, this is to be rectified at the customers expense. This includes an additional fee for re-delivery.

If a product is returned to Bayside Collectables and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

At the time of making a purchase, the shipping cost will be added. A shipping fee is determined based on the weight of your order. The fee is also dependent upon the delivery location.

Currently Bayside Collectables will only ship to addresses within Australia including post office boxes. Please allow 3 to 7 working days for delivery. Bayside Collectables takes no responsibility for lost or stolen items.

At this time Bayside Collectables will only deliver to international addresses by prior arrangement. A separate delivery charge will be incurred in such instances. International orders may be subject to additional taxes and import duties. These are the responsibility of the customer and Bayside Collectables has no obligation to pay for such fees or taxes. International customers please make appropriate enquiries via our contact us page before ordering.

Returns & Refunds

Purchases from baysidecollectables.com.au may be returned in the event the product is faulty or damaged in accordance with Australian Consumer Law. The refund will be made to the original form of payment, and cannot be amended. The customer will have the option of a replacement or refund of the faulty or damaged products, less postage (if replacement is provided). 

Missing, damaged or defective products must be reported within 30 days of delivery to info@baysidecollectables.com.au, including a photo and description of the issue. These products will be replaced at no additional cost.

Certain types of items cannot be returned, like custom products (such as special orders or personalised items) Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at info@baysidecollectables.com.au

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@baysidecollectables.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.